Complaints Handling Procedure

HSMP Immigration Services UK Ltd. strives to provide a first class, reliable and efficient service to all of our customers. Complaints are a key to monitoring our service and wherever possible, we seek to take action to prevent recurrence of a problem.

We define a complaint as any expression of dissatisfaction, whether oral or written, and whether justified or not, about a service or activity provided by HSMP Immigration Services UK Ltd..

HSMP Immigration Services UK Ltd. will design and develop a standard Complaints Handling Procedure as outlined in the Code of Standards suggested by IAA.

As per the Complaints Handling Procedure, any client of HSMP Immigration Services UK Ltd. can submit the written complaint to the Company if he / she is not happy with the professional services or the standard of the services provided to the client.

If the client has any complaint against any Advisor or Advisor's behaviour or knowledge, the client can submit the written complaint to the Company at its office or at the Registered Office.

HSMP Immigration Services UK Ltd. will acknowledge the receipt of the complaint as soon as possible (within 7 working days) and initiate the investigation in the matter at the earliest and keep the client / complainant informed about the progress / status of the investigation. HSMP Immigration Services UK Ltd. will try to conclude action on any complaints within 4 weeks from the date of receipt of the complaint.

HSMP Immigration Services UK Ltd. will take every possible steps to redress the complaints and inform the client / complainant about the steps taken in relation to the complaint submitted.

HSMP Immigration Services UK Ltd. will also advise / inform the client / complainant about the Complaint Handling Procedure. The client can submit the complaint to IAA at any time at the following Address:

Office of the Immigrations Services Commissioner
5th Floor,
21 Bloomsbury Street
London WC1B 3HF
Contact IAA at:
Email: [email protected]
Enquiries: 0345 000 0046

Back to IAA Registration

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