Highly Skilled Migrant Programme (HSMP) of the UK is probably the best Immigration Scheme open to Highly Skilled and Experienced Professionals, Executives & Managers, presently available from any of the developed countries. HSMP leads to Permanent Resident status for the United Kingdom in just four years. Click here for more details...

   Highly Skilled Migrant Programme
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  Complaints Handling Procedure  

HSMP Services Limited strives to provide a first class, reliable and efficient service to all of our customers. Complaints are a key to monitoring our service and wherever possible, we seek to take action to prevent recurrence of a problem.

We define a complaint as any expression of dissatisfaction, whether oral or written, and whether justified or not, about a service or activity provided by HSMP Services Limited.

HSMP Services Limited will design and develop a standard Complaints Handling Procedure as outlined in the Code of Standards suggested by OISC.

As per the Complaints Handling Procedure, any client of HSMP Services Limited can submit the written complaint to the Company if he / she is not happy with the professional services or the standard of the services provided to the client.

If the client has any complaint against any Advisor or Advisor's behaviour or knowledge, the client can submit the written complaint to the Company at its office or at the Registered Office.

HSMP Services Limited will acknowledge the receipt of the complaint as soon as possible (within 7 working days) and initiate the investigation in the matter at the earliest and keep the client / complainant informed about the progress / status of the investigation. HSMP Services Limited will try to conclude action on any complaints within 4 weeks from the date of receipt of the complaint.

HSMP Services Limited will take every possible steps to redress the complaints and inform the client / complainant about the steps taken in relation to the complaint submitted.

HSMP Services Limited will also advise / inform the client / complainant about the Complaint Handling Procedure. The client can submit the complaint to OISC at any time at the following Address:

Office of the Immigrations Services Commissioner
5th Floor,
21 Bloomsbury Street
London WC1B 3HF
Contact OISC at:
Email: info@oisc.gov.uk
Enquiries: 0345 000 0046

<< Back to OISC Registration Details

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What HSMP Members say...
I submitted my application under the HSMP in mid January, 2004. After four weeks I have not got a response. It is very frustrating since the guidelines for the programme indicates that most applications will be processed in one day. Through the very efficient assisstance of HSMP support services, I have made contact by telephone and was told that since the revision of the programme they have experienced a flood of applications, and as a result most applications take approximately eight weeks for processing. On recieving a positive response from the HSMP, I definitely intend to regester with HSMP support services to take advantage of the support services offered and to be part of the HSMP community. I found the promt response from HSMP support services very encouraging. I am a civil engineer from the Island of St Lucia in the Caribbean look foward to sharing my cultural and other experiences with others.  More...
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